• What is Publisher Sales Service?

    Publisher Sales Service is a program offered through participating JSTOR Publishers in which journal articles or issues are available for purchase. Publishers decide which articles can be purchased and set the fees for their articles. JSTOR facilitates the purchase of articles from the archive on behalf of participating publishers.

  • How do I purchase an article?

    If an article is available for purchase, a "Download" button with the price of the article will appear in the gold preview banner at the top of the article.

     

    1. Click the "Download" button and then click the "Add to Cart" button.


    Note: If the banner reads "Preview or purchase options not available", check with a librarian for other options.

     

    2. Choose either "Register/Login" to save the PDF to a MyJSTOR account or "Proceed to Cart" to purchase the selected article without saving it to MyJSTOR.


             -If you chose to use a MyJSTOR account, either login or register.
               You will be sent to the shopping cart afterward.

     

    3. Choose either "Continue Shopping" to continue searching on JSTOR or "Checkout" to purchase the selected article. Make sure the article is the one you want before continuing with the purchase. 

     

    4. Fill out the required fields on the Checkout form. Please check "Use as shipping address". This is a temporary measure as nothing will be physically shipped to your address; this article will be made available electronically. When complete, click "Continue To Next Step".

     

    5. Review your purchase and payment information on the confirmation page. Make sure to check the box to accept JSTOR's Terms and Conditions. Click "Proceed to PayPal". This will take you to the PayPal website for completion of the purchase.

     

    6. Review your order summary. Log in to your PayPal account or click "Pay with debit or credit card."

     

    7. Click "Pay Now" to complete the purchase.

     

    8. You will receive an email from PayPal confirming your purchase and providing a receipt. You will receive an email from JSTOR confirming your purchase and providing a receipt.

     

    9. If you chose not to save the PDF to a MyJSTOR account, you will receive an additional email from JSTOR with instructions on how to access your purchased article. Download your article from the PDF link provided in this email.


         If you've saved it to a MyJSTOR account, go to the Purchases tab in MyJSTOR to retrieve it. 

     

    Note: If your article does not open automatically when you click "Download Article", do not click the download link repeatedly, as downloads will be subtracted with each click. Instead, RIGHT CLICK (or Control+click on a Mac) on the download link and save the article PDF to your computer.

  • How do I purchase an entire issue?

    1. If viewing an article in that issue, open the Preview banner ("Get Access"), select the "Purchase this issue" radio button, and then the "Add to Cart" button. (If viewing the Table of Contents, select “Purchase this issue.”)


    Note: If the banner reads "Preview or purchase options not available," check with a librarian for other options.

     

    2. Choose either "Register/Login" to save the PDF to a MyJSTOR account or "Proceed to Cart" to purchase the selected issue without saving it to MyJSTOR.


    -If you chose to use a MyJSTOR account, either login or register. You will then have unlimited downloads of the articles in that issue (within the Terms and Conditions of Use).
    You will be sent to the shopping cart afterward.

     

    3. Choose either "Continue Shopping" to continue searching on JSTOR or "Checkout" to purchase the selected issue.

     

    4. Fill out the required fields on the Checkout form. Please check "Use as shipping address". This is a temporary measure as nothing will be physically shipped to your address; this issue will be made available electronically. When complete, click "Continue To Next Step".

     

    5. Review your purchase and payment information on the confirmation page. Make sure to check the box to accept JSTOR's Terms and Conditions. Click "Proceed to PayPal". This will take you to the PayPal website for completion of the purchase.

     

    6. Review your order summary. Log in to your PayPal account or click "Pay with debit or credit card."

     

    7. Click "Pay Now" to complete the purchase.

     

    8. You will receive an email from PayPal confirming your purchase and providing a receipt. You will receive an email from JSTOR confirming your purchase and providing a receipt.

     

    9. A. If you chose not to save the issue to a MyJSTOR account, you will receive an additional email from JSTOR with instructions on how to access your purchased issue. Download your articles from the link provided in this email.


    Note: If an article from the issue does not open automatically when you click "Download Article", do not click the download link repeatedly, as downloads will be subtracted with each click. Instead, RIGHT CLICK (or Control+click on a Mac) on the download link and save the article PDF to your computer.


    B. If you've saved it to a MyJSTOR account, go to the Purchases tab in MyJSTOR and follow the link to the Table of Contents. From there, you can read or download the articles in that issue.

  • I don’t see a “Download” button in the preview banner. How do I purchase the article?

    Unfortunately, articles in some journals are not available for purchase through our Publisher Sales Service.  While we cannot provide you with the article, you may be able to obtain the article through one of the following options:

    1. You may be able to request the article through Interlibrary Loan at your local library.
    2. The JSTOR collection is available at participating institutions.  Even if you are not affiliated with any of these institutions, you may be able to use JSTOR at a participating library that is open to the public.  Our license agreement with libraries allows for use of the collection by anyone present in the library, whether or not they are affiliated with that institution.  Please check with the institution directly regarding their policies for walk-in use of resources such as JSTOR.
    3. You may be able to obtain a reprint of the article directly from the publisher of the journal.  Please refer to a list of our publisher partners which includes links to publisher contact information.

  • I want to purchase an article or issue but I do not have a PayPal account. Do I have to use PayPal?

    You may pay as a guest with a debit or credit card if you do not have a PayPal account.  After clicking “Proceed to PayPal” from the shopping cart, you will be directed to the PayPal site where you may enter credit or debit card details without logging in to PayPal.

  • My country is not listed. How can I purchase?

    PayPal processes payments for article and issue purchases on our behalf.  The PayPal service is not available in some countries.  At this time, we cannot accept payments for article or issue purchases outside of PayPal.

  • I received an error during checkout and can’t complete my purchase. What do I do?

    In most cases, errors can be easily resolved.  If an error occurs during checkout, please contact JSTOR Support and provide the full text of the error with your message.  This will assist the Support team in identifying the cause of the error.

  • How do I get my article or issue after I buy it?

    I do not have a MyJSTOR account: If you were not logged in to a MyJSTOR account at time of purchase, you will receive an access email with a token for the purchased content.  

    I have a MyJSTOR account:  If you were logged in to a MyJSTOR account at time of purchase, you may access the article through your account.  To access the article, log in to your MyJSTOR account and choose "Manage Account" from the MyJSTOR drop-down menu at the top of the page.   From the "Purchases" tab, click the title of the article and choose "View PDF" from the Tools box to download the article. 

  • What is a token?

    A token is a special identifier that is used to provide access to purchased content.  If you were not logged in to a MyJSTOR account at time of purchase, you will receive an email message with a token and an access link that allows you to download the article. 

    To retrieve a previous purchase or have a list of purchases emailed to you, visit the “Access a Previously Purchased Item” page and enter your email address or token.

  • Where is my token?

    After purchase, you will receive a receipt via email from PayPal and JSTOR confirming your purchase.  You will then receive an additional message from JSTOR that contains a download link for the article. 

    These messages may be identified as spam if your email client does not recognize support@jstor.org as a trusted contact.  Please check your spam filter if you do not receive this message.

  • How long does my token last?

    Your token expires 14 days after purchase.  The token link contains 5 downloads which may be used during the 14 day time period.  We recommend saving a copy of the article to your computer to ensure access to the article after the token expires.

  • I’m logged in but I don’t see my purchase listed in the “Purchases” tab. What do I do?

    Articles appear under the “Purchases” tab within 5-10 minutes of completing the order.  If you encounter trouble accessing the article from the “Purchases” tab, please contact JSTOR Support for additional assistance.

  • Can I access the article or issue more than once?

    If you chose to purchase the article without logging into a MyJSTOR account, you can use your token to download an article up to five times.

    If you purchased an issue without logging into a MyJSTOR account, you can download each article in the issue up to five times.
    Note: Each selection of the Download button counts as one download. If the PDF does not load the first time, right-click the button and save the file.

    If you chose to save the article or issue to a MyJSTOR account at the time of purchase, you can retrieve the article or issue from the MyJSTOR Purchases tab an unlimited number of times (but please refer to the Terms and Conditions of Use for allowed uses).

  • How do I get my article or issue if I have lost my token or receipt?

    Please contact JSTOR Support for Publisher Sales Service help.

  • How can I get a refund?

    We do not offer exchanges or refunds for articles or issues purchased through this service. All purchases are considered final.

    Note: JSTOR contains reviews as well as full-length articles. Reviews do not contain the original content of the works they review.

  • I am the copyright owner of material included in a journal and would like to request that my material not be made available through the service facilitated by JSTOR (the "Publisher Sales Service"). Who do I contact with my request?

    In facilitating the Publisher Sales Service, JSTOR is relying on the online service provider protections under the Digital Millennium Copyright Act at 17 U.S.C. § 512 (the "DCMA"), and is required under the DMCA to expeditiously remove from its servers or disable access to Content for purposes of the Publisher Sales Service where JSTOR learns or becomes aware that such Publisher Sales Service Content infringes the copyright of a third party and to terminate a user's access to JSTOR and/or the Local Content Services when that individual or institution repeatedly infringes another's copyright. JSTOR shall in no way be held liable for terminating your access to such Publisher Sales Service Content or to JSTOR. Should you believe that Content included in the Publisher Sales Service violates your copyright, please send a written notice to JSTOR, directed to:

     

    Emergency Removal Request
    Attn: Content Development
    JSTOR
    2 Rector Street, 18th Floor
    New York, NY 10006
    E-mail: contentdevelopment@jstor.org
    Telephone: (212) 358-6400
    Fax: (212) 358-6499

     

    Please provide with your notice the following information, consistent with the Digital Millennium Copyright Act: (a) a physical or electronic signature of a person authorized to act on behalf of the copyright owner; (b) identification of the copyrighted work(s) claimed to have been infringed; (c) identification of the infringing material and information that will permit JSTOR to locate the material; (d) information that will permit us to contact you, including an address, telephone number, and, if available, an electronic mail address at which you may be contacted; (e) a statement by you that, in your good faith belief, use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.